Terms & Conditions
Please note the following information which is important and binding-it details the Terms and Conditions upon which Loft Blinds will process your order for Velux blinds and accessories.
It is conditional upon placing an order that you accept the following:-
- The Terms and Conditions of Sale and Delivery as stated here.
- The prices stated in the on-line store.
- That we register your data for the purpose of handling your order and processing your credit card.
- That the agreement is, and will be, formed under English law.
Please read carefully as our Terms and Conditions are binding. It is assumed that anyone ordering from our online store, www.loftblinds.co.uk has read and has accepted these terms prior to their order and purchase being made. Failure to read, check upon, or be aware of these Terms and Conditions at any time does not, and will not, exempt, in any way, your agreement and acceptance of them, and no exceptions or concessions to them will be made or permitted.
Use of www.loftblinds.co.uk therefore constitutes unconditional agreement and acceptance to all of our Terms and Conditions. This applies to all orders, whether placed online at www.loftblinds.co.uk, or by telephone, or by any other means.
If, at any time, you wish to cancel your order, you must do so, in writing within ten working days of having received your blinds. Please note that, a telephone cancellation, given, or left as a message, is NOT acceptable and will not activate your right to cancel within that time.
Orders pertaining to items that are in stock for same day dispatch must be placed and received/processed by Loft Blinds no later than 12 noon on the day dispatch is made. Orders received after 12 noon (even @ 12:01pm!) will not be processed/ dispatched until the following day.DELIVERY
It is your responsibility to ensure that someone will be at the delivery address given to sign for and take in the blinds when they are delivered. We do not offer a timed delivery service so do please be aware that, even if you have just “...popped out for a few moments”, that may be at exactly the same time as the driver attempts the delivery!
When you place the order with us, you do have the option of advising specific delivery instructions that we can pass onto the courier (eg) where the blinds can safely be left if you are out, or, if a neighbour will take them in for you.
Again, please be aware that you are solely responsible for the delivery and the security of your property and that of your neighbours if you do choose to pass on any delivery instructions for the courier and we would advise that you are certain that the location given is a safe and secure one.
Blinds are delivered by courier. We do not offer a timed delivery service, so you will either need to be at home when the delivery is made, or have provided instructions that we can pass onto the courier regarding where the items in question can be left safe, or which neighbour, if any, will take them in for you.
The Courier drivers will not ring to advise of imminent delivery, or at what time you might expect it.
If you are not in when delivery is attempted and no information about where the items can be left has been passed on, the items will be returned to the depot. Please note that delivery is only free for the first delivery attempt. If the courier has to make a second trip out to you on the following day to redeliver, a minimum delivery charge of £5.00 will be charged, if a third delivery attempt has to be made, a further minimum charge of £5.00 will be charged. After three delivery attempts have been made, the blinds will be returned to us. A minimum charge of £......... will apply if we have to send them out from our warehouse a second time.
Similarly, asking for the blind to be delivered to a new delivery address* once it has been dispatched will incur a further, minimum, charge of £5.00.
(*If you have advised that the blinds can be left with a neighbour who is only a few doors away from you/lives opposite etc, this charge will not apply. If you are uncertain, please ask us for clarification with regard to your order).
Please read this information carefully as it is exceedingly important!!!
When your blind/s arrive, before you do anything else, please check that the blind/s that you have match your order.
- Is it the correct type of blind?
- The correct size?
- The correct colour?
All of that information can be ascertained without opening the box or agitating the packing in anyway. If you have any doubts, please contact us on 01243 782 580, quoting your order reference number. Again, if there are any doubts of that nature-please do not open the box!!!
If the box has been opened or agitated in anyway, or the contents removed or adjusted there will be a repackaging cost of £15 and if the blind has been installed ie. red tabs removed it is considered “sold” and no exchange or refund will be given. The only exception to this will be if the blind has been found to be damaged or for there to be a manufacturing fault with it, either as it is being fitted, or, under the terms of the warranty (three years) a fault which cannot be rectified is noted. Blinds reported as faulty or damaged will normally be returned to Loft Blinds for inspection prior to replacements being sent out.
There are three sets of circumstances in which you may need to contact us to arrange for the blinds to be collected/returned.
Loft Blinds/Velux error- Including if the wrong blinds have been sent to you (eg) wrong blind type/colour/size etc (or) the blind is faulty/damaged and needs replacing.
Customer error- You have ordered the incorrect blind-as above, wrong blind type/colour/size etc
Courier error-The blind has arrived damaged and this has happened in transit.Of course, as you have checked that the blind is the correct one upon delivery, you haven’t opened the box! That’s the good news. If that’s the case, please let us know as soon as you can by calling us on 01243 782 580, quoting your order number. We’ll see what you should have been sent, and you can tell us what you have been sent. Remedy is therefore easy-we’ll arrange for the correct blind to be sent as a replacement, when that is delivered, the courier will pick up the (unopened!) blind that was sent in error and bring it back to us. Cost to you? Zero.
Now, if you have opened it...well, not quite such good news. Even if the blind was dispatched in error, there is sufficient information on the blinds packing for you to know that you have been sent the wrong one without opening the box. If the blind has been removed and fitting has been attempted, then, regrettably, and as stated above, the blind is considered “sold” and we will not accept a return/replacement or issue a refund.
If the error was ours or Velux's we will arrange for the return of the (unopened) blinds. You will just need to keep them somewhere safe and secure and await our courier to collect.
If the error was yours, we will arrange for the return of the (unopened) blinds. You will just need to keep them somewhere safe and secure and await our courier to collect ( return charges apply )
ALWAYS check that you have received the correct item and, if you have any doubts, however minor or inconsequential they might seem, PLEASE ring us before opening the box.
If the blind you have been sent is the correct one and you have opened the packing etc to fit the blind and note that part of the blind is damaged or that there is a fault or there is (upon fitting) damage to the blind, indeed, for the first three years of its operational “life” with you, then you are covered by the three year warranty that comes with all Velux blinds. So give us a call, we will take the order details and ask for a description of the damage/fault. We will usually take the blind back for inspection prior to it being returned to Velux.
Finally...if the blind arrives and the packing is clearly damaged, please give us a call-do not attempt to open the box or otherwise remove or check the contents, contact us straight away. On some occasions if this happens, the courier will bind the packing with their tape. You can, of course, if you are at home when the delivery is made, refuse delivery. The courier will return the blinds to us, but please, if you have done this, do let us know straight away.
- Ordering a Velux blind from www.loftblinds.co.uk, either online or over the phone implies acceptance of our Terms and Conditions.
- Requests to cancel orders must be made, in writing (letter or E Mail) within ten working days of your having received your blinds.
- Orders placed for stock items that are due to be delivered the next working day must be received by Loft Blinds by 12:00 noon on the day of dispatch, no later (not even 12:01pm!).
- Deliveries are made by Courier (TNT) and can be made at any time from about 8:00am through to 5:30pm.
- We cannot offer a specific delivery time.
- The driver cannot phone to advise you of his/her imminent arrival.
- Responsibility for the delivery of your items and the security of your property and that of your neighbours is solely your own.
- Delivery is only free for the first attempt. Subsequent attempts to deliver your blind may incur a charge.
- Similarly, asking for the blind to be re-directed to a different address, once we have dispatched it, will incur an additional charge.
- When your blind arrives, please check that those items that have arrived match your order. If you are in any doubt what-so-ever, DO NOT OPEN THE BOX!
- If the box has been opened or agitated in anyway, or the contents removed or adjusted there will be a repackaging cost of £15 and if the blind has been installed ie. red tabs removed it is considered “sold” and no exchange or refund will be given. The only exception to this will be if the blind has been found to be damaged or for there to be a manufacturing fault.
- If the blind is found to be faulty or damaged upon installation, please let us know straight away so we can arrange for repair/dispatch of parts or replacement.