Delivery ( free on orders over £50 )
Blinds marked 48hr Delivery means that if you order before noon, your Velux blinds will be delivered to you within two working days.
For all other items, please allow 5-7 Working days for your Velux blinds to arrive as they are shipped direct from DENMARK. Bear in mind that offshore islands may take longer than this.
Please add an extra 48 hrs to the quoted delivery time for technical Velux blinds, such as solar powered or electric loft blinds.
Please note the only exception to the above delivery times are the Roman FHB and themed blinds which you should allow 14 working Days.
Note: Adverse weather conditions and busy postal periods (such as Christmas) or courrier issues may cause delivery delays. Unfortunately, this is out of our control.
Please allow for weekends and Public/Bank Holidays when placing your order. For example, an order placed at 11am on a Friday will be due for delivery on the following Monday (the next “working day”) not the Saturday. Similarly, if an order is placed at 11am on a Friday, and the following Monday is a Bank Holiday, then the item will be due for delivery on the following Tuesday, again, the next “working day.”
Please get in touch and ask us if you have any questions. We define “Working Day” as any day from Monday to Friday that is considered a standard working day - so, if no Public or Bank Holidays fall on any of those days.
No deliveries are made at weekends.
You will see the types, sizes and styles of loft blinds that are in stock via a small tag on your chosen colour swatch that states “48 Hours”. All other Velux blinds will be subject to the standard 5-7 working day delivery time, as they are dispatched directly from Velux in Denmark. It is your responsibility to ensure that someone will be at the supplied delivery address to sign for and take in the blinds when they are delivered.
When you place the order with us, you will have the option of advising specific delivery instructions ( Max 26 characters )that we can pass onto the courier; for example, where the blinds can safely be left if you are out, or if one of your neighbours will be able to take them in for you. If your order is dispatched directly from Velux, their courier will look to leave the order with a neighbour and leave you a card advising where your new Velux blinds have been left.
Again, please be aware that you are solely responsible for the delivery and the security of your property - and that of your neighbours', should you choose to have your blinds delivered to a neighbour. Any delivery details passed on to the courier, and any "safe place" to leave your delivery, are your responsibility to be precise and secure.
Velux blinds are delivered by courier. It is not an accurately timed delivery service, so you will either need to be at home when the delivery is made, or have provided instructions at the time of your order that we can pass on to the courier regarding where the items can be left safe, or which neighbour will take them in for you.
If you are not in when delivery is attempted and no information about where the items can be left has been passed on, the items will be returned to the depot. Please note that the courier will make two delivery attempts. If the courier has to make third delivery attempt, a further minimum charge of £5.00 will be charged. After three delivery attempts have been made, the blinds will be returned to us. A charge will apply if we have to send them out from our warehouse a second time.
Similarly, asking for the blind to be delivered to a new delivery address* once it has been dispatched will incur a further, minimum, charge of £5.00.
(*If you have advised that the blinds can be left with a neighbour who is only a few doors away from you/lives opposite etc, this charge will not apply. If you are uncertain, please ask us for clarification with regard to your order).
- Delivery is made by Courier (City Link) for Loft Blinds "Next Working Day" Deliveries and TNT for "5-7 Working Day" Velux deliveries.
- You have the option of advising us of any specific delivery instructions ( max 26 characters ) that you may wish to have passed onto the Courier (ie) where the item can be left if no-one is in, or if a neighbour will take it in on your behalf. The responsibility for the safety and security in these cases of your and your neighbours properties is solely your own.
- We do not offer a timed delivery service.
- The driver cannot phone you in advance to advise of the pending delivery time.
- Two delivery attempts are covered. There will be a charge (minimum £5.00) for repeated delivery attempts.
- Requesting that the blind be re-directed to another address after it has been dispatched from here will incur a further charge, minimum £5.00.
- Deliveries are made on working days only. Not at weekends, or Public/Bank Holidays.
Any questions? Please contact us by E Mail firstname.lastname@example.org