Please read this information carefully as it is exceedingly important!!!
When your Velux blinds arrive and prior to opening the box, please check the label on the top/side of each box to ensure you have ordered and received the correct loft blinds. If you have any concerns, please contact us, calling 01243 782580 and quoting your order reference number.
You can return your Velux blinds within 3 months after delivery, if they are no longer required.
Please note that in order to return goods that are no longer required, both the loft blinds and the packaging they came in must be in perfect condition. You can open the original box but must not damage or dispose of it, either in full or in part. If goods are found to require repackaging, a charge of £15 will be made to you upon return. If any attempt is made to install the roof blinds, for example, the tabs removed or fittings/fixtures opened, we will be unable to accept them back or issue a refund. Essentially, the returned Velux blinds must be in resaleable condition. A courier charge will also be made, up to 2 x blinds £14.95 with each blind after that £5.00 unless the error is ours or a fault. All returned goods must be returned via Velux logistics coriers.
If this policy is respected, we will refund the full amount paid to the card used to purchase the goods.
Please contact us on 01243 782580, or e-mail firstname.lastname@example.org, with your order number as the subject, if you wish to return any Velux blinds to us.
Blinds that arrive damaged must be reported to the delivery driver at the time of delivery, and reported to us within 7 working days of the actual delivery date. Faults that were not evident during a reasonable inspection upon receipt of the item, must be reported to us within 7 working days of the delivery date. Please call us on 01243 782580 or e-mail email@example.com with any issues.
Velux blinds are guaranteed for 3 years against defects arising from faulty materials or productions. This does not affect your statutory rights.