Returns Policy

1. Returns for Unwanted Items

1. 1. You may return VELUX blinds within 3 months of delivery if no longer required.
   2. A return fee of £14.95 applies for up to two blinds, plus £5 for each additional blind returned.
   3. Returned items must be in resaleable condition, with original packaging intact.
   4. If repackaging is required a £15 repackaging fee applies.
   5. If installation has been attempted (e.g. red tabs removed) the blind cannot be returned.

2. Damaged or Faulty Items

2. 1. If an item arrives damaged, report it to the courier upon delivery and notify us within 7 working days.
   2. Any faults discovered during installation must be reported within 7 working days.
   3. VELUX blinds are covered by a 3-year manufacturer’s warranty against defects.

3. Return Process

3. 1. Please email sales@loftblinds.co.uk to initiate a return.
   2. We may require photographic evidence before approving a return.
   3. Return shipping costs apply unless the error is ours or the item is faulty.
   4. Refunds will be issued to the original payment method upon receipt and inspection of the returned items.