Delivery

Delivery NEXT DAY means Next Working Day ordered before noon. All other items allow 5-7 Working days (off shore islands may take longer).

Note: Electric/Solar blinds with White trim please allow up to 14 working days for delivery. Also there may be delays if adverse weather condition are pervelant.

For stock items that are due to be dispatched for next day delivery, we must receive your order by 12:00 noon on the day of dispatch.

Please allow for weekends and Public/Bank Holidays when placing your order. For example, an order placed at 11am on a Friday will be due for delivery on the following Monday (the next “working day”) not the Saturday. Similarly, if an order is placed at 11am on a Friday, and the following Monday is a Bank Holiday, then the item will be due for delivery on the following Tuesday, again, the next “working day”.

Please ask us if you have any questions. We define “Working Day” as any day from Monday to Friday that is considered a standard working day (ie) no Public or Bank Holidays fall on any of those days.

No deliveries are made at weekends.

You will see the blind types/sizes that are in stock via a small tag on the colour swatch that states “Next Day”.  All other blinds will be subject to the standard 5-7 working day delivery time and dispatch/delivery direct from Velux Denmark. It is your responsibility to ensure that someone will be at the delivery address given to sign for and take in the blinds when they are delivered. 

When you place the order with us, you do have the option of advising specific delivery instructions that we can pass onto the courier (eg) where the blinds can safely be left if you are out, or, if a neighbour will take them in for you. If your order is dispatched by Velux, their courier will look to leave the order with a neighbour and leave you a card advising where the blind/s have been left.

Again, please be aware that you are solely responsible for the delivery and the security of your property and that of your neighbours if you do choose to pass on any delivery instructions for the courier and that the location given is a safe and secure one.

MISSED DELIVERY

Blinds are delivered by courier. It is not timed delivery service, so you will either need to be at home when the delivery is made, or have provided instructions at time of order that we can pass onto the courier regarding where the items can be left safe, or which neighbour, if any, will take them in for you

If you are not in when delivery is attempted and no information about where the items can be left has been passed on, the items will be returned to the depot. Please note that the courier will make two delivery attempts. If the courier has to make third delivery attempt, a further minimum charge of £5.00 will be charged. After three delivery attempts have been made, the blinds will be returned to us. A charge will apply if we have to send them out from our warehouse a second time.

Similarly, asking for the blind to be delivered to a new delivery address* once it has been dispatched will incur a further, minimum, charge of £5.00.

(*If you have advised that the blinds can be left with a neighbour who is only a few doors away from you/lives opposite etc, this charge will not apply. If you are uncertain, please ask us for clarification with regard to your order).

OVERVIEW

  • Orders placed for next working day delivery must be placed by 12:00 noon on the preceding working day.
  • Delivery is made by Courier (City Link) for Loft Blinds "Next Working Day" Deliveries and TNT for "5-7 Working Day" Velux deliveries.
  • You have the option of advising us of any specific delivery instructions that you may wish to have passed onto the Courier (ie) where the item can be left if no-one is in, or if a neighbour will take it in on your behalf. The responsibility for the safety and security in these cases of your and your neighbours properties is solely your own.
  • We do not offer a timed delivery service.
  • The driver cannot phone you in advance to advise of the pending delivery time.
  • Two delivery attempts are covered. There will be a charge (minimum £5.00) for repeated delivery attempts.
  • Requesting that the blind be re-directed to another address after it has been dispatched from here will incur a further charge, minimum £5.00.
  • Deliveries are made on working days only. Not at weekends, or Public/Bank Holidays.

Any questions? Please contact us on 01243 573835 or E Mail sales@loftblinds.co.uk