IMPORTANT DELIVERY INFORMATION

For non-stock blinds, please allow 7-10 WORKING days (ie) disregard weekends and Public/Bank Holidays, for delivery of your blind.

Day 1 of your Delivery Schedule is the first working day after you have placed your order. We will contact you to advise when your order has been dispatched (usually the working day before actual delivery), however, if you have not heard from us by the tenth working day following your order date, please E Mail us at sales@loftblinds.co.uk with your order reference number.

With most deliveries we can now E Mail or Text confirmation of dispatch of your order for you, this service is jointly provided by ourselves and the courier.

We will then advise re.the status of your order.

Delivery

  Loft Blinds are the UK’s only bulk stockist of genuine Velux blinds.

Because of this, we can offer a next day delivery service on selected Velux blinds.

• If you require a blind for delivery on the next working day, please check that that we currently have that blind size/type and colour in stock.

• You can do this by checking online-those blinds that are available for next day delivery will be indicated as such by having a small square with "Next Day" written on it-look on the colour swatches for this information.

• If this symbol is not on the colour swatch, those blinds are either not in stock or are blind size/types we do not stock for next day delivery.

• For example, we do not offer next day delivery on the Velux Roller blinds (RFL) or the White Line (trim) GPU/GGU blinds. The latter have to be made up according to  your order by Velux.

• To make sure of blind availability, you can call us on 01243-574726. Calls are answered, Monday to Friday, 9am through to 4pm, if we are busy, do leave a message, someone will call you back.

• Deliveries are not made at weekends or on Public/Bank Holidays. Please also note that we cannot specify a time for delivery or request that the courier driver phone you prior to delivery.

• Please allow up to ten working (do not include weekends or Bank/Public Holidays) days for delivery of non-stock items. If you have not received your blind by working day ten, then please let us know, we will track the order for you with the courier.

• Next day delivery is free to UK mainland postcodes. We are currently unable to make next day deliveries to addresses in Northern Ireland, the Isle of Man, the Channel Islands and the Scottish Islands. Deliveries to addresses in these areas will be 7-10 working days. We do not deliver to the Republic of Ireland.

• Delivery time for non-stock items is 7-10 working days. Under certain circumstances (ie) shipping delays caused by bad weather or delays at dockside (either side of the North Sea) this time may be a little longer. Whilst we do all that we can to ensure that non-stock blinds are dispatched within that time frame, we do not and will not accept responsibility for delays for reasons that occur which are out of our control or which we are unable to influence.

• Payment is taken at the time of the order. This is in line with other major online retailers such as eBay, Amazon, Argos etc. This payment secures your blind at the time the order is placed. We do not offer a payment upon receipt service.

• We cannot deliver to a PO Box Number/address.

• In order to process your order in time for next day delivery, we need to have your order by 2pm on the preceding day.

UK Blind deliveries are made by Initial City Link or Business Post. They will deliver your blind between 8:30am and 5pm. We cannot book or give a time for delivery, however, if you are going to be out for part or all of that day, you do have the option of leaving a signed note for the driver, advising him where he can leave the blind or with whom (eg) a neighbour, in your absence*.

Alternately, you can give us instructions regarding delivery at the time of placing the order. We cannot give new instructions or amend delivery addresses once the order has been dispatched and is with City Link*.

*In both of these instances, the onus for the safety of your order and the responsibility for and of, passing on such instructions are solely your own.

On rare occasions when stocks are running low you may find that part of your order has been “split” (eg) you ordered six blinds for next day delivery, and are only due to receive four the next working day. If this is the case, your E Mail confirmation will have confirmed this to you, however, again, if you would like to check on stock levels and availability before you place your order, please call us (01243-574726), we are happy to check availability for you, offer alternatives if necessary, as well as, if you prefer, take the order over the phone.

Delivery for all orders over £50 is free. For orders under £50 we do charge a handling fee of £2.75.

Please note that we do not, and will not take or admit responsibility for any delays, losses, or errors in delivery made by third party sources, specifically couriers and their representatives and employees/agents.

Returns

If your blind arrives and is faulty or damaged, please advise us as soon as possible-in order to process a return for a faulty/damaged blind, we must receive the request in writing. Please include-

• The blind size/type/colour.
• A Description of the fault/damage.

This can be done by E Mail ( sales@loftblinds.co.uk) or in writing to our office address. We will only arrange for a replacement blind for faulty/damaged blinds once we have received this information from you.

 We will replace faulty/damaged blinds as soon as we can (depending on availability). The replacement blind will be delivered by courier who will also collect and return the faulty blind direct to us for inspection etc. 

Please note, all collections and returns for Velux blinds that are being returned to us under guarantee are FREE and no charge is raised.

On some occasions, the returned items will be dealt with by Velux, and you will be sent a returns label, together with your replacement blind. We will advise if this is to be the case. Again, no cost is raised for this service, which is FREE.

However, if your blind arrives and you have made an error with the order (eg) wrong size/colour, or you decide that you do not want the blind after all, we can arrange for it to be collected, however there will be a charge of £14.95 for this, if you are returning three or more blinds, this charge will raise by £4.95 for every extra blind you are returning (ie) sending back five blinds-charge would be £29.80. With this in mind, do call us if you would like clarification on any part of your order, window size or blind required to remove the possibility of this happening.

We will not take back items after a period of two months has elapsed (unless they are faulty, in which case, you are covered by a three year guarantee, we would then, as described above, arrange for free collection and return to ourselves.)

It is crucial therefore that you have all of the correct information to hand before you place your order, to avoid disappointment and costs. Please refer to Your Questions to find out ways we can help you with your order.